Welcome to the Northern Frights FAQ!
We’ve gathered answers to the most common questions to ensure your experience is as smooth and enjoyable as possible. Whether you’re attending one of our thrilling events or considering participating as a trader, we’ve got you covered. From accessibility and inclusivity to cosplay rules and ticketing, here’s everything you need to know.
FAQs
Accessibility + Carers Tickets
-
Northern Frights is proud to partner with Nimbus Disability, operators of the Access Card scheme, to streamline the process for Essential Companion tickets (Carers Ticket) and easy access eligibility for our events.
Carers tickets are only valid on conventions and festivals - not meals/balls
All applications for Essential Companion tickets (Carers Ticket) or easy access must now be made online through Nimbus Disability at least 14 days before attending an event.
Nimbus Disability will carry out a detailed assessment of your needs, using the supporting documentation and statements you provide, to determine your eligibility for a free Essential Companion ticket (Carers Ticket) or easy access services. Your personal information will be handled safely and securely throughout the process.
Please note that having a disability does not guarantee access to these services. Nimbus Disability will review each application on an individual basis.
Once completed, it will last for 3 years.
For help and support applying for an Access Card, please visit the Access Card website by clicking here. https://knowledge.accesscard.online/
What is the difference between an Access Card and a Northern Frights Digital Access Pass?
The Access Card is a universal way to communicate your access requirements with organisations and ticketing systems across the UK and beyond.
Access Cards cost £15 for 3 years and can be used at thousands of venues and events. You can explore the Access Card directory here: Access Card Directory.
A Northern Frights Digital Access Pass is a free way to share your access requirements with us. You'll go through the same application process, but instead of receiving a physical card, you'll get a confirmation email with your Digital Access Pass number. This pass is valid for 3 years, and you can upgrade to a full Access Card at any time.
How can I apply for a Northern Frights Digital Access Pass?
To apply for your Northern Frights Digital Access Pass, please click the link below and complete the registration form, uploading any supporting information about your access requirements.
This registration will be valid for 3 years.
Apply for Northern Frights Digital Access Pass
Why is the process changing and how does this benefit me?
This will enable us to fully understand the access requirements of our customers and provide reasonable adjustments, such as access to certain seating and essential companion tickets.
Nimbus is a Social Enterprise that has received international recognition for operating the Access Card Scheme. Nimbus is run by, and for, disabled people. The system offers greater privacy, as disabled people with access requirements will no longer need to carry supporting documents or explain circumstances to staff. You’ll only need to supply information once to the Nimbus team, who can then issue you with an Access Card or a Digital Access Pass reference number - depending on which route you choose when signing up
Important Information about Carers Tickets
Please note that an Essential Companion ticket (Carers Ticket) is provided to assist with access to the event and does not grant participation in any additional activities such as photo shoots, meet and greets, or other add-on experiences.
If you wish to take part in these activities, a separate ticket will need to be purchased for the individual attending the event. The Carers Ticket only covers general event access to support the ticket holder's needs.
FAQs
Ticket Information
-
Head to the individual event page under events to book tickets.
-
When booking through our main site you can choose to add on booking protection at an additional cost to get a full refund should you or anyone in your party be unable to attend through:
Illness, accidental injury or bereavement
Transport failure or breakdown
Jury service or court summons
Burglary, fire, flood or malicious damage
Armed forces or emergency service staff recall
Travel ban or adverse weather travel warning
If you test positive for COVID-19, or if a member of your immediate family tests positive and your required self-isolation period covers the event date.
Please read the full t's and c's on the ticket site at checkout.
-
Yes, tickets can be purchased at the door if the event is not sold out. Please be aware that day-of tickets are typically more expensive. If we are sold out, entry will only be possible if space becomes available. Note that tickets for certain events, such as balls or those requiring advance headcounts, will not be available at the door.
-
Ticket policies and ages vary by event. All children under 16 must be accompanied by a paying adult
-
To encourage early purchases, we offer tiered pricing where the sooner you buy, the cheaper the tickets. Tier 1 consists of our early bird tickets, which are available in limited quantities. Once these are sold out, we move to Tier 2, and then Tier 3, with prices increasing as the event date approaches. Tickets purchased at the door will be the most expensive.
-
All tickets are non-refundable unless the event is cancelled. This policy is standard among most event companies to maintain financial stability and smooth event operations. For added protection, our ticketing site offers an insurance option, which you may choose to purchase. You can sell your tickets on to someone else - this isn't a service we offer.
-
You can claim one free child’s ticket (age dependent on event) with one full-price adult tickets.
-
Some of our events are for over 18s only. For events that are “family-friendly”, all children under 15 must be accompanied by a full-price paying adult.
FAQs
Cosplay Weapons and Costume Guidelines
-
realistic firearms
sharp objects
functional weapons
pyrotechnics.
Gas canisters
Laser Pointers
Metal blades
Anything restricted from being carried by UK law
Wooden or Metal Bats
Functional crossbows/bows
-
non-realistic weapons
blunt metal weapons in a sheath
props that are clearly non-threatening, such as those with a red/orange tip or made from safe materials.
-
All props and weapons will be checked upon entry, and those not adhering to guidelines will not be permitted inside. Always cover and stow away props when outside the venue to avoid public alarm and potential police interaction.
You will not receive a refund if you are turned away from the event for breaking any of these rules.
-
We have zero tolerance for violence, threats, intimidation, or nudity. Any simulated violence must be pre-approved. Costumes must cover more than standard swimwear, and illusions of nudity are banned.
Costumes deemed offensive by the casual observer are not allowed. This includes costumes that may cause public concern due to realistic weapon props. Ensure all props are covered when travelling to and from the venue. Outfits should pass the "social media" test, meaning if widely viewed, they shouldn't offend the general public. Offensive behaviour, including non-consensual touching, aggression, inappropriate actions or comments, and excessive swearing, is prohibited.
We recognise that our events sometimes include horror themes. If your costume is likely to scare or disturb the general public, please consider covering up while in non-event areas.
-
Always be mindful of your surroundings and other attendees.
Avoid blocking aisles, doorways, and stairs when posing for or taking photos.
Always ask a cosplayer's permission before photographing them.
Harassment or any form of inappropriate behavior will not be tolerated at the convention and may lead to you being removed from the event.
FAQs
Photography Rules
-
Public Areas: Photography is permitted in all public areas of the event, unless otherwise stated by signage or event staff.
Permission: Always obtain permission before photographing individuals or small groups. Respect those who prefer not to be photographed or request to review photos.
Respectful Photography: Photos that compromise an individual’s decency or dignity are strictly prohibited. This includes invasive or disrespectful angles.
Equipment: Photographers must hold their own equipment. The use of free-standing equipment or additional lights and flashes is not allowed unless it is part of an official trading or exhibiting space.
Power Usage: Using power sockets within the venue requires prior permission from the event organisers and, if applicable, the venue itself. This applies especially to areas outside designated event spaces.
-
We may feature a professional photo booth at our events for high-quality photos. Images from this booth, as well as those taken by event photographers, may be used by Northern Frights Events in future advertising, promotional materials, or online content. By participating in the photo booth or being photographed by event photographers, you consent to the use of these images for such purposes.
-
Photos taken at Northern Frights Events may not be sold to any outlets, including press, without explicit permission.
FAQs
Trader Information
-
At Northern Frights, we’re delighted to bring together a community of stallholders who share our passion for the fantastical, the eerie, and the futuristic. Our events are a unique blend of fantasy, horror, sci-fi, and all things related to costumes, props, and special effects. If your products align with these themes, we invite you to showcase your items at our events. To express your interest, please complete the registration form below.
Who We're Looking For:
We prioritise stallholders who specialise in the following areas:
Fantasy-Themed Products and Merchandise: Whether it’s magical artefacts, mythical creatures, or enchanting artworks, we want to see your creativity shine.
Horror and Halloween-Inspired Goods: From spine-chilling décor to eerie costumes, if it sends shivers down spines, it’s right up our alley.
Sci-Fi and Futuristic Items: Beam us up with your futuristic gadgets, space-themed merchandise, or anything that transports us to another galaxy.
Costumes, Props, and Special Effects: If you create stunning costumes, realistic props, or jaw-dropping special effects, we want you at Northern Frights.
If your products align with these categories, you’ll be given priority over general event merchandise or items made specifically for the events.
-
All stallholders must have valid public liability insurance to participate in our events. This is non-negotiable and ensures the safety and security of everyone involved.
-
Please note that registering your interest does not guarantee a spot at our events. Spaces are only confirmed once your booking is secured. We will notify you via email once we have confirmed dates, venues, and reviewed your application against our criteria.
-
We maintain a zero-tolerance policy for bullying and disruptive behaviour. Traders are expected to conduct themselves professionally and respectfully at all times.
-
Please contact us directly with any serious concerns about other traders. We take these matters seriously and will address them as appropriate.
-
Head over to the trader page
-
No, our events are deliberately kept smaller and more intimate. We focus on quality over quantity, so if you’re looking for large-scale events with extensive trader spaces, our events may not meet your expectations.